Delete account
Delete account
Last reviewed:
Translated from the Spanish original, which stays available: leer en español.
Deleting from the app
While signed in, open Settings from your purchase area and choose “Delete account”. Moritura asks you to confirm before doing anything. When you confirm:
- Your account is deleted: the email, the name, signed-in sessions and pending access links.
- The emails we had queued for you, their sending history and your email preferences are deleted. We keep only an encrypted, irreversible fingerprint of your address so we don’t write to you again; it disappears if you ask for a new access link with that email.
- On this device, you’re signed out and everything Moritura keeps here is deleted: the conversation, the summary of your inquiry and the progress of your sessions. If a deletion of the conversation on the server was pending, it’s completed at that moment.
Pending transfers and their links to the account are deleted. Other devices may still hold a local copy: delete it on each device where you saved it. Deleting the account does not remotely erase those copies.
Deleting the account can’t be undone. If you want to keep your case file, download it first with “Download my file”.
The anonymous conversation doesn’t depend on the account. Its temporary data on the server deletes itself once the inactivity period we show you before you start writing has passed, or sooner if you delete it from the conversation itself.
Purchases
Deleting the account doesn’t cancel a purchase or your rights over it.
- We keep the commercial record of the purchase: the reference, the amount, the accepted terms, the dates, your start choice, the payment reference and, if you withdrew, the receipt and the refund status. We keep it with an encrypted fingerprint of your email, not the email itself, and delete its link to your conversation. We don’t set a retention period here different from the one the law requires.
- While the withdrawal period lasts, you can withdraw. Sign in again with the same email: the purchase appears again in your purchase area, with its withdrawal function and its receipts. You can also withdraw by email or letter, as explained in refunds.
- A refund already requested goes ahead and is paid back to the same payment method, even with the account deleted. If the automatic refund fails, support is alerted and resolves it within the legal deadline.
- With the account deleted, we don’t send you emails. If the purchase confirmation or the withdrawal receipt were still waiting to be sent, they go out when you sign in again with the same email. You can save them beforehand from your purchase area.
- The paid sessions need the summary of your inquiry saved on the device. Deleting the account deletes that summary from this device: if you sign in again, you’ll see the purchase and your rights, but you won’t be able to continue that inquiry on this device.
There are no subscriptions at this stage.
If you can’t sign in
Write to [email protected] from your account’s email and ask for deletion. We’ll reply within 2 working days at most, as set out in help. We won’t ask you for passwords, codes or access links.
If you can't sign in, write to [email protected].